| Premium Support: |
- Monthly retainer: $360 GST inc
Includes:
Ongoing helpdesk support and remote assistance1
Scheduled software upgrades
Mission critical monitoring
Priority response times
- Plus discounted further support:
In hrs remote support: $90 ph
In hrs on-site support: $110 ph
After hrs support: $140 ph
1. First four hours of support are included within business hours (8:30 am - 5:30 pm pm Mon to Fri). Additional support is billed at the relevant discounted rate
All rates are GST inc
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| Basic Support (Pay as you go): |
- IT support on a per call basis:
In hrs remote support: $110 ph
In hrs on-site support: $130 ph
After hrs support: $160 ph
All rates are GST inc
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| Other Services: |
- PC & device configuration & installation
- Network Setup
- Network security
- VPN Setup (remote access)
- Data management & backup
- EFTPOS over broadband
- IP security cameras
- Data Cabling From: $120 per point
- Documentation of policies & procedure
- Staff training
- Consultancy service
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